Shipping Policy

Thank you for shopping with Terviqen. We are committed to providing a reliable, secure, and transparent shipping experience. Please review the following information before placing your order.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.

Orders may occasionally require additional review due to payment verification, address confirmation, product availability, or other order-related requirements.

Once your order has been dispatched, you may receive a shipping confirmation email with available tracking information.

Shipping Destinations

Terviqen ships to eligible destinations available during checkout.

Shipping availability may vary depending on the product, delivery destination, local regulations, carrier restrictions, warehouse availability, and other logistical factors.

If we are unable to ship your order to the address provided, we will contact you using the information associated with your order.

Shipping Fees

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Certain products, destinations, or promotional offers may qualify for free shipping. All applicable shipping costs will be clearly shown before payment is completed.

Tracking Information

When tracking information is available, it will be provided after your order has been shipped.

Tracking updates are managed by third-party shipping carriers and may not always appear immediately after the shipment has been created.

Please make sure your email address and contact information are accurate so you can receive important order and shipping updates.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Terviqen is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping address, please contact our customer support team as soon as possible. We will make reasonable efforts to update the information before the order enters the shipping process.

Once an order has been dispatched, changes to the delivery address may no longer be possible.

Multiple Shipments

Some orders may be shipped in separate packages depending on product availability, warehouse location, package size, or carrier requirements.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Terviqen does not control customs fees or local import regulations. Customers are encouraged to review the applicable requirements in their destination country before placing an order.

Delivery Issues

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, reception areas, mailrooms, or other secure locations where the carrier may have left the package.

You may also contact the shipping carrier directly for additional delivery information.

If you are still unable to locate your shipment, please contact Terviqen Customer Support and provide your order number and tracking details so we can assist you.

Lost or Damaged Packages

If your package appears to be lost during transit or arrives damaged, please contact our customer support team with your order information.

For damaged shipments, we may request photographs of the package, shipping label, and affected item to help us review the issue.

Where appropriate, we will work with the shipping carrier to investigate the situation and determine a suitable resolution.

Shipping Delays

Shipping may occasionally be affected by circumstances outside our reasonable control, including severe weather, customs inspections, transportation disruptions, carrier issues, public holidays, high shipping volumes, natural disasters, or other unforeseen events.

Terviqen will make reasonable efforts to assist customers with shipping-related concerns but cannot guarantee the performance of third-party carriers or customs authorities.

Incorrect or Undeliverable Addresses

If a shipment is returned because the address provided was incorrect, incomplete, refused, or otherwise undeliverable, additional shipping charges may apply if reshipment is requested.

Please carefully review all delivery information before completing your purchase.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Contact Us

If you have any questions regarding shipping, tracking, or your order, please contact Terviqen Customer Support through the contact information provided on our website.

When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.

Terviqen reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our operations, shipping practices, carrier requirements, or applicable regulations.